- Check your spam or junk folder.
- Confirm with your school that they used the right email.
- Ask them to resend the invite from the Staff or Students screen.
Ask your school to resend a fresh invite. Old links stop working for security.
- Check that you’re using the right email.
- Make sure Caps Lock is off when typing your password.
- Try Forgot Password? to reset it.
- If you usually sign in with Google, tap Continue with Google instead of typing a password.
Try the email you most commonly use, then try any work or family email. If you still can’t find it, contact your school — they can look it up.
Tap Forgot Password? on the sign-in screen and follow the steps. See the password reset guide.
- Wait a minute and check spam.
- Tap Resend Code (you may need to wait 60 seconds).
- Make sure you typed the right email.
- Make sure you signed in with the same email your school used.
- If you belong to more than one school, tap the school name at the top of Home to switch.
- If your school is still missing, contact your school office.
- The school must link your account to your child.
- The child must be enrolled in the active school year.
- Contact your school office to confirm.
- Open Settings → Notifications in the app and turn on the type you want.
- Open your phone’s Settings app, find Inscriti, and turn on Notifications.
- Try signing out and back in.
- Restart your phone if nothing else works.
- Clean the camera lens.
- Make sure there’s enough light.
- Hold the camera 6–10 inches from the code.
- Make sure Inscriti has permission to use your camera (in your phone’s Settings).
These features are turned on per school. Ask your school admin to enable them.
- Check your internet connection.
- Try a smaller attachment — very large files may fail.
- Close the app and reopen it.
- If you keep seeing an error, contact support.
- Check your internet.
- Try a different photo to see if the issue is just one file.
- Reduce the size of very large photos if possible.
- Confirm the file is one of these: PDF, Word, Excel.
- Try again. If it still fails, the file may be too large.
- Tap Settings → Sign Out.
- Sign in with the correct email.
- Pull down on any screen to refresh.
- Close the app and reopen it.
- Make sure you’re on a strong internet connection.
- Update the app from jfeld.link/inscriti-download.
- Update to the latest version.
- Restart your phone.
- If it keeps happening, reinstall the app and sign back in.
Contact your old school to remove you and your new school to invite you. Your account itself stays the same.
You’re either signed in with the wrong email, or your school hasn’t finished setting up your account. Contact your school office.
Tap the flag icon on the post or comment and choose a reason to report. A school admin will review it.
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